PRIVACY NOTICE

(Why we collect your personal data and what we do with it)

 

When you supply your personal details to this clinic they are stored and processed for three reasons. The words below in bold are the relevant terms used in the General Data Protection Regulation.

 

1. We need to collect personal information about your health in order to provide you with the best possible treatment and our agreement to provide that care constitutes a 'Contract'. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

2. We have a 'Legitimate Interest' in collecting that information because without it we couldn't do our job effectively and safely.

3. We also think that it is important that we can contact you regarding matters to do with your appointments or your medical care. This again constitutes 'Legitimate Interest' but this time it is your legitimate interest.

 

We have a 'Legal Obligation' to retain your records for 8 years after your most recent appointment (or age 25, if this is longer) but after this period you can ask us to delete your records if you wish. Otherwise we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

 

Your records are stored:

1. On paper, in locked filing cabinets and the offices are always locked out of working hours.

2. On our office computers. These are password protected and backed up regularly.

 

We will never share your data with anyone who does not need access without your written consent. Only the following people will have routine access to your data:

1. Your practitioner in order that they can provide you with treatment.

2. Our reception staff because they organise our practitioners' diaries and co-ordinate appointments.

 

From time to time we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential and we will ensure that they sign a no-disclosure agreement.

 

You have the right to see what personal data of yours we hold and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed you can also ask us to erase your records.

 

We want you to be absolutely confident that we are treating your personal data responsibly and that we are doing everything we can to ensure that the only people who can access that data have a genuine need to do so.

 

If you feel that we are mishandling your personal data in some way you have the right to complain. Complaints should be sent to the data controller:

Mrs Judith Jackson

enquiries@workingtonosteo.co.uk

01900 603034 96

Harrington Road,

Workington

Cumbria

CA14 2UW

 

If you are not satisfied with our response then you have the right to raise the matter with the Information Commissioner's Office.

Opening Times:

Monday: 9am - 6pm
Tuesday: 8.30am - 6pm
Wednesday: 9am - 5pm
Thursday: 8.30am - 6pm
Friday: 8.30am - 5pm

Our fees:

Initial consultation & treatment (1 hour): £46
Follow-up treatment (1/2 hour): £36

We accept payments by cash, cheque or debit card.

Barry is a registered provider for BUPA and WPA.

Most private health insurance companies recognise osteopathic treatment. Please contact your insurance company for details.